Cut the cost to serve the whole caseload.
The budget line says salaries, but cost to serve is the sum of everything the queue absorbed: the award that went out after the family chose, the plan nobody re-checked after a drop, the donor never briefed, the transcript that aged past a transfer decision. Risely's agents work the whole queue, and staff take the judgment calls.
Every course evaluated against the catalog, the rule cited on each equivalency, one ambiguous syllabus routed with precedent attached.
writes → 42 credits articulated
The degree re-solved as a constraint problem against real sections in real terms. Her finish lands at five terms.
writes → five-term plan on the record
Cost of attendance re-run against the shorter path, the award re-priced to the degree she will actually walk.
writes → drafted award → counselor
The message her decision is waiting on, drafted: your credits counted, here is the finish date, here is the price.
writes → outreach approved → sent; her deposit posts
Her risk scored on every pass from the day she registers, the quiet signals watched before anyone has to ask.
writes → score readable by every office
A role shortlist seeded against the institution's own graduate outcomes, one more reason to hold through the fragile first term.
writes → role shortlist on the record
Six offices moved on one record, with zero handoff emails and three approvals.
One file moves the building.
RegistrarTranscript Processing
A transfer student's transcript lands and 42 credits articulate against the catalog, each equivalency citing its rule, the one ambiguous syllabus routed to a human with the precedent attached.
↓ 42 credits, posted to her record
AdvisingMulti-Term Degree Planning
The stale plan re-solves as a constraint problem, prerequisites in order, real sections in real terms. Her finish lands at five terms, reviewed instead of rebuilt.
↓ a five-term plan with a named finish date
Financial aidPackaging & Awards
The award rebuilds for the degree she will actually walk, totaled over the five terms she will actually sit instead of boilerplate. A counselor approves before it reaches the family.
Every draft waits for a person's approval, and every approved action writes back to the record.
What the counselor actually sees.
No one had to notice the registrar's articulation or the advisor's new plan. The record carried both into this queue.
214 files in the queue
each one re-priced when its record moves
A transfer applicant
Transfer applicant · 42 credits articulated
5
terms to finish · she knows before she registers
Award letter, ready for counselor review
The letter prices the student's actual five-term path, cites the merit rule behind the award, and reads in plain language for the family making the decision. Nothing sends without a counselor's approval.
the value of the move
Re-priced because the plan moved
no counselor had to notice the registrar's articulation or the advisor's new plan; the record carried both into this queue
The agents that move this number.
Each one is a workflow that reads end to end, worked example included.
What changes, and how it runs.
The whole caseload gets worked
The queue stops absorbing the files nobody reached.
The serve line falls, but the salary line holds
The same seats ship drafted work with human judgment where it counts.
Unworked files stop resurfacing as attrition
Melt and re-recruited seats are the expensive version of a backlog.
The technical read
Connects read-only to existing source systems to start
A person approves every send
Every action lands on an append-only log
Runs alongside existing systems. Nothing rips out.