Welcome to Agentic Inquiry Capture thatcaptures a name from every channel the office runs.
An inquiry answered on Thursday belongs to whoever answered on Monday. Risely captures every channel onto one record, drafts a reply with the real answer inside it, and routes the calls. A counselor signs.
Inquiries answered in the hour they arrive
working
Web form · Tuesday, late
will my community-college credits count towards the nursing degree?
Answered from
the record, and the agreements on it
what the institution has already published
the history this family already has
Read the question
one question with a real answer
Found her college on the record
matched the name in the form to an agreement
Ran the coursework
against the articulation tables for that agreement
Drafted the reply
with her actual estimate, course by course
held for a counselor
Every channel lands on the same record.
Forms, phones, fair scans, chat and text all arrive somewhere different and wait for whoever is on shift. Risely's agents capture each one onto a single record the moment it lands, with its source attached.
Where a name arrives
capturing
Four queues and a spreadsheet is how a family ends up telling the same story to three people. Every channel writes to one record instead.
The first reply carries an answer.
An acknowledgement goes out instantly and says nothing worth reading. Risely's agents answer the question that was actually asked, from the articulation tables or the published policy, while the family is still deciding where to look next.
First response by channel
with an answer inside it
Web form · transfer question
12 min
her actual articulation estimate, course by course
College fair scan
13 min
the rep's note from yesterday, woven into the reply
Phone · a parent
18 min
a drafted call-back with the family history attached
Chat
1 min
answered in the window with a follow-up queued
An autoresponder is instant and says nothing. The family that hears back first, with something worth reading, stops shopping.
The same family stops being three records.
A fair scan in October, a form in November, a chat from a second address in December. Risely's agents match them into one history, so the December reply continues a conversation rather than starting a cold one.
Three arrivals, one student
matching
One record carries the whole autumn
The December reply picks up where October left off
Duplicate records are how an office sends a first-contact brochure to a student it has met twice.
The call reaches a counselor who is already briefed.
The voicemail arrives transcribed, matched to a record, and sitting beside the question this family asked in October and never got answered. The call-back is drafted, and a person makes it.
On the counselor's screen
before the call connects
the transcribed voicemail with the question underlined
two campus visits and what each one was about
the aid question this family asked in October and never got answered
a drafted call-back that opens with that unanswered question
A counselor who answers cold spends the first two minutes asking questions the office already had answers to.
One thing moves. The capture re-runs.
A second email address, a new phone number, a scan from a fair the office forgot it worked. Any of them turns one family into three records, and every one runs the same way.
A fair scan lands at nine
a name, a programme, and one line from the rep
The same student fills a form at ten
from an address nobody has seen before
Risely merges the records
one family, one history
The reply carries the rep's line
beside the credit answer she asked for
A counselor signs it before lunch
and the conversation continues instead of restarting
Agentic Inquiry Capture never works alone.
What changes, and how it runs.
The first response carries a real answer
It is not a receipt, and it is not a brochure about the campus.
One family keeps one record
Every channel writes to it, and nothing arrives twice.
The counselor picks up already briefed
The transcript, the history, and a drafted call-back are on the screen.
The technical read
Connects read-only to the admissions CRM, phone system, and web forms to start
A counselor approves every reply that goes out
Every action lands on an append-only log
Runs alongside what you have. Nothing rips out.